Jenny J. Chang

• 15 years of experience in the design consulting industry with over 9 years in the technology sector helping companies, including Fortune 500 companies, strategize, define, and design web and mobile enterprise products and applications.
• Extensive strategic and hands-on experience across a wide range of industries from concept to deployment:
• Technology and Communications, Healthcare, Facilities Management, Pharmaceuticals, Publishing, Financial Services, Retail, Architecture and Construction.
• Information architecture, information design, interaction design, wireframes, use case scenarios, process flows, branding, visual design, proof-of-concept prototypes, usability evaluations and testing, and UI development and documentation.
• Proven design leadership and team-building skills with solid people, process, and idea management experience.
• Excellent written and presentation skills interfacing with stakeholders (Managers, VPs and ‘C’ levels) to sell designs that meet both business and design requirements.

Design Lead and Information Architect Consultant, Fidelity Investments, Boston, MA
September 2007 - Present
Financial Services and Investment Management Company.

• Design Lead and Information Architect Consultant for the Fidelity eBusiness Design (Feb Design) Institutional Brokerage division. Provide design innovation and leadership on projects for a new web-based integrated wealth management application, partly built in Flex, responsible for the user experience, information architecture, user interfaces and interactions working closely with Product Managers, Architects, Analysts, and Developers.
• Serve as project team leader and focal point for all design deliverables and tasks: Site maps, wireframes, visual designs, quick prototyping, user scenarios, user task analysis, user goals, UI specifications, and usability testing.

Analysis and Design Manager, Iron Mountain Digital, Boston/Southborough, MA
March 2006 - September 2007
Information protection and storage company offering records management, data protection, and information destruction solutions.

• Manage and lead a group of 5 User Experience Designers and Business Analysts responsible for defining and designing the functionality and user experience for Iron Mountain's Archiving/E-Records Management product.
• Crusader for selling, instituting, and evolving a user-centered design methodology into our product and software development lifecycle. Liaison between Product Management and Engineering throughout the product development lifecycle to ensure business and user requirements are translated into appropriate design solutions.
• Build, grow and sustain a newly formed Analysis and Design Group within Iron Mountain Digital. Responsible for recruiting, training, performance-based management, career management, resource allocation and budgeting.

Sr. User Experience / User Interface Design Lead, Netspoke, Inc., Woburn, MA
March 2005 - March 2006
Service and technology company offering ‘on-demand’ web and audio conferencing and collaboration.

• Joined Netspoke as an individual contributor to lead, manage and create all aspects of the user experience and UI design initiatives and deliverables for the redesign of the web conferencing product suite.
• Introduce, implement, and evolve a UI methodology following user-centered design (UCD) principles for product design and development that has increased product usability and development efficiency.
• Drive and facilitate define and design sessions with key business Stakeholders from requirements gathering and managing expectations to ‘selling’ the visual designs.
• Play a key role in the integration planning and designing of the Netspoke product with the parent company’s product strategies, Premiere Global Services, after the September 2005 acquisition.

Creative Director / Director of the User Experience Design Group, ArcStream Solutions, Boston, MA
July 2002-November 2004
A venture backed business and technology consulting firm.

• Built and managed the User Experience team from the ground up that was instrumental in selling and delivering ArcStream services in Media, Pharmaceutical, Healthcare and Consumer Packaged Goods (CPG) industries.
• Instituted user-centered design (UCD) principles and usability best practices across all projects to ensure project consistency and success. Responsible for the on-time delivery and quality of all User Experience deliverables from strategy to deployment: Use case scenarios, process flows, information architecture, information design, interaction design, wireframes, page flows, branding, visual design schemes (screen mock-ups), proof-of-concepts, usability testing and UI development and documentation.
• Led and facilitated design sessions and workshops with key stakeholders and customers from identifying business strategy and gathering requirements to presenting visual designs. Sold User Experience Group through proposal contributions, sales presentations and project work that resulted in the growth of company revenue and repeat clients.
• Function in multiple roles as needed: UE Lead, Information Architect and Designer, Interaction Designer, Functional Analyst, Business Analyst, Visual Interface Design Lead, UI Developer.

Sr. Interface Designer, Miller Systems, Boston, MA
2000-2001
Full-service technology consulting company offering engineering, IT consulting and creative services.

• Built and evolved Miller Systems’ interactive web design capabilities. Key player in leading the client’s corporate branding, establishing their online presence, and translating their identity to the web. Mentor and supervisor to junior staff.
• Responsibilities included: driving design presentations, information architecture, information design, interactive design, visual design, technical implementation, and defining graphic style and UI standards.

Web Graphic Designer, Iconomy.com, Cambridge, MA
1999-2000
Start-up venture backed company offering eCommerce technology and creative solutions.

• Designed, developed and managed eCommerce storefronts: site branding, creation of illustrations and animations, defining client specific style guides, and hand-coding HTML.

Freelance Design Consultant, iChang.com, Boston, MA
2000-Present

• Freelance design consultant on digital and print projects: logo designs, corporate web sites, interactive designs, user interface designs, and print collateral.

• Symmes, Maini & McKee Associates (SMMA), Cambridge, MA
  Project Landscape Architect, 1997-1999
• Carol R. Johnson Associates (CRJA), Cambridge, MA
  Sr. Landscape Architect, 1994-1997

TECHNICAL SKILLS
Adobe Photoshop, Illustrator, Flash, Dreamweaver, Freehand, Fireworks, Acrobat, PageMaker, Quark Xpress, Hand-coding HTML, CSS, DHTML, JavaScript, Microsoft Visio, Microsoft Project, Windows and MAC OS, Microsoft Office

EDUCATION
University of Massachusetts, Amherst, MA
Bachelors in Landscape Architecture, graduated summa cum laude

PORTFOLIO SAMPLES and REFERENCES
Available upon request.